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The things that stop a send, and how to reach a person
Most tickets are one of the answers below, and most of those are the product refusing to do something on purpose. If yours is not here, the form at the bottom does not need an account.
Common answers
- Pre-flight will not let my send go out
- My SPF says unknown rather than failed. Which is it?
- My daily limit is lower than the quota my relay gives me
- Somebody was suppressed by mistake. Can you undo it?
You can, and it is deliberately not a quiet edit. Deliverability state only ever moves one way on its own -- active, soft bounced, unsubscribed, complained, hard bounced -- so loosening it is an explicit action taken by a person, recorded, with a reason attached.
The same guard is why a CRM sync cannot relax a contact's status: a nightly lead pull that resurrects every address that bounced since the last run is how a domain gets burnt without anyone noticing.
- A CRM sync is not updating a contact's status
- Can I use the API on the free plan?
- How do I get my data out?
- I raised a ticket and got no confirmation email
Raise a ticket
No account needed. You will get a reference on this page as soon as it is accepted -- it is the only handle either of us has on the ticket, so keep it.
Already have an account?
Sign in first. A ticket raised from inside the account arrives with the organisation attached, which saves a round trip asking who you are.