Help
The things that stop a send, and how to reach a person
Most tickets are one of the answers below, and most of those are the product refusing to do something on purpose. If yours is not here, the form at the bottom does not need an account.
Common answers
- Pre-flight will not let my send go out
- My SPF says unknown rather than failed. Which is it?
- My daily limit is lower than the quota my relay gives me
- Somebody was suppressed by mistake. Can you undo it?
- A CRM sync is not updating a contact's status
- Can I use the API on the free plan?
- How do I get my data out?
- I raised a ticket and got no confirmation email
On purpose. An unauthenticated form that emails whatever address it is given is a free mailer for sending strangers our branded mail, which is the worst own-goal available to a product that sells deliverability. The reference shown on this page after you submit is the acknowledgement. Keep it.
Raise a ticket
No account needed. You will get a reference on this page as soon as it is accepted -- it is the only handle either of us has on the ticket, so keep it.
Already have an account?
Sign in first. A ticket raised from inside the account arrives with the organisation attached, which saves a round trip asking who you are.